Delivery and Returns Terms and Conditions

At Lockwood Angling Store we are completely dedicated to your total satisfaction. We value any feedback and will attempt to reply to most queries within 24 hours.

• Our Contact Details
• Delivery
• Price Pledge
• Our Returns Policy
• Distance Selling Regulations
• Guidance & Notes
• Making a Purchase
• Updating Account Information

Our Contact Details

Lockwood Angling Store, The Fishing Lodge, Lockwood Beck, Lingdale, Saltburn-by-the-Sea TS12 3LQ
Phone: 01287 660501
Email: shop@lockwoodanglingstore.com
All material is © copyright of Lockwood Angling Store

Delivery

Delivery within the UK is FREE on all orders over £99.
Delivery within the UK for orders under £99 is £5.00.

The amount to be charged will be shown on the final total before the customer can proceed with the order. In proceeding with the order it is deemed that the customer agrees with the quoted delivery costs. We endeavour to carry stock of all our range but delivery times may vary depending on the goods involved and the time of year. Should any item ordered not be available from stock every effort will be made to quote a realistic delivery time.

Price Pledge

Lockwood Angling Store will endeavour to match or better any other genuine Mainland UK retail outlet*/price**. Please call us on 01207 590011 with the relevant details and once verified we will attempt to match or better the price. Our policy is not to win your custom through only competing with other establishments in relation to pricing and delivery charges. Our pledge is to be competitive while offering the very best advice and after sales service.

* Legitimate Retailer must operate at least one retail store in mainland UK.

** Advertised Price must be in a legitimate catalogue or magazine. Not including any special offers or promotions.

Our Returns Policy

At Lockwood Angling Store we want you to be satisfied every time you shop with us so we make our returns policy simple. Goods for return or exchange must be sent back to the store within 14 days of receipt. DVDs and CD ROMs may only be returned for replacements of original order. Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended). Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;

• * The tags have not been removed
• * The garment or tackle item has not been used, worn or damaged
• * The item is returned in its original packaging undamaged

We will issue the refund (or send out an exchange) within 28days, and you will see the credit on your card after approximately 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take up to 10 days). A refund will show on your card under the name Lockwood Angling Store
Before any item can be returned you must contact us on 01207 590011 to get a Returns Number.

Distance Selling Regulations

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your own cost.

In all cases, the goods must be in an unused and saleable condition with all tags and labels attached and will be inspected on their return.

If you decide to cancel the contract for your order with Lockwood Angling Store you must let us know in writing (email is fine), quoting your customer number.

Guidance & Notes

No delivery charge on exchanges if you send the item back to us through the post (UK Only).
Lockwood Angling Store will only reimburse return postage and packaging costs for up to 28 days after purchase
.

• * Please ensure that you wrap the package securely.
• * Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.
• * Please note that for your own security we advise that you send goods back using a service that can be tracked.
• * We cannot be held responsible for packages lost or damaged in the post when being returned to us.
• * Royal Mail special delivery insures the goods up to £500.
• * Lockwood Angling Store will not be held liable for Consequential Loss or damages.
• * This cover can be increased to £1,000 by paying a small premium.
• * Royal Mail recorded delivery only insures the goods up to £28.
• * Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility
.
• * This does not affect your statutory rights as a consumer.
• * Advice given by staff members regarding Sizes and fitting of items is their personal opinion. We will measure and advice to the best of our knowledge but the final decision is yours.
• * Please do not return goods wet as these will be returned.

Making a Purchase

Making a purchase couldn’t be easier. Please browse our Catalogue and click the “Add to Cart” button which will put the items you wish to buy into the shopping trolley. Once you have finished shopping click “Checkout” and you will be asked to fill in a few details required to complete your order. We accept payment by most major Credit and Debit Cards. Please note we do not accept American Express. If you would prefer to give your details over the phone or would like advice before ordering then please call 01207 590011 or post to the address above.

We reserve the right to refuse or adjust orders where our internet system has displayed, entered or calculated the wrong amount. Prices All prices shown include VAT currently at 17.5%. The customer is responsible for payment of any local taxes or duties levied.

Bargains and Special Offers

All bargains and special offers offered for sale on this site are covered by the same guarantees as full price goods. These items are offered subject to being unsold, and offers are not usually repeatable. Bargains and special offers are usually discontinued or overstocked items which have formed part of our normal stock and have been sold at full price for at least 28 days either in our catalogue or on our web site.

We occasionally make special purchases which are offered at discount prices, and these may not have been have previously been offered on our site or in our catalogue at full price. In these cases, full prices shown are an indication of value and of the price goods will revert to once the offer period is over. Special offer and bargain prices advertised exclusively on this website are only available to customers ordering via the order form on this website. These prices do not apply to orders placed by e-mail, phone, fax, in writing, or by any other means.

Special offer deals such as Buy One Get One Free and Link Value offers are calculated in the shopping basket. To obtain a Buy One Get One Free offer, you must order both the paid for item and the free item. The second item ordered will be shown as free in the shopping basket.

All items are offered subject to availability. Our automated acknowledgment of your order does not imply acceptance of your order nor form a contract. The terms of our contract do not affect your statutory rights.